Legal
Refund & Returns
How CJ Catalogue works, and how we handle your information.
Last updated: July 9, 2026
What this covers
This policy explains how refunds work for paid listing plans on CJ Catalogue. A listing is a digital service — it goes live and starts working for your business as soon as your payment clears — so it isn't treated the same way as a returnable physical product. We'd encourage you to read this before you subscribe.
When you can get a refund
We look at each request on its own, but as a general guide:
| Situation | What to expect |
|---|---|
| You were accidentally charged more than once for the same listing | Full refund of the extra charge |
| A technical problem on our end meant your listing never went live after you paid | Full refund |
| You cancel within 48 hours and the listing hasn't been published yet | Full refund |
| You cancel within 7 days of the listing going live | Refund for the unused portion of your plan |
| You cancel more than 7 days after the listing went live | No refund for the current billing period |
| You simply change your mind after the listing is already published | No refund |
Where a refund is for an unused portion, we calculate it from the day you ask us to cancel.
How to ask for a refund
Send us an email from the address on your account and include the business name on the listing, when you paid and how much, and a short note on why you're requesting a refund. Once approved, refunds go back to the payment method you used, usually within 5–10 business days depending on your bank or provider.
Questions
- Email: contact@cjcatalogue.com
- Address: Calbayog City, Samar, 6710, Philippines