Billing & renewals

In your portal: Grow My Business → Billing

Your current plan, when it started, and when it next comes up for renewal.

How paying works

No payment is taken online. When you choose a paid plan, our team contacts you to confirm the details and arrange payment directly — so you always speak to a person before any money changes hands, and there's no card stored on the site.

Renewals

Your billing page shows the date your plan runs to. We get in touch before it comes around, so a renewal is never a surprise charge.

Receipts

Ask us and we'll send one — email catalogue@calbayogjournal.com with your business name and roughly when you paid. If you need receipts made out to a company name for your books, tell us and we'll issue them that way.

Cancelling

Message us and we'll move you back to Free. Your listing stays up — you don't lose the page, the reviews or the history. Anything above the Free limits is hidden until you upgrade again.

Refunds

In short:

• Charged twice for the same listing — the extra charge is refunded in full.
• A fault on our side meant the listing never went live — refunded in full.
• Cancelled within 48 hours, before the listing was published — refunded in full.
• Cancelled within 7 days of going live — you get the unused portion back, calculated from the day you asked.
• Cancelled more than 7 days after going live — no refund for the current billing period.

To ask for one, email us from the address on your account with the business name, when you paid and how much, and why you're asking. Approved refunds go back the way you paid, usually within 5–10 business days depending on your bank.

The full Refund Policy is the authority here — this is a summary of it.