Questions we get a lot
Last updated
The questions that come up again and again — the ones that don't belong to any single part of the portal. Each area of the guide has its own "common problems" section too; this page is for everything else.
Is listing my business really free?
Yes. A Free listing costs nothing and stays free — your name, one category, contact details, opening hours, a few photos and a get-in-touch form. Paid plans add more room on your page and stronger placement, but nothing expires and we never charge you to stay listed.
How long until my listing is live?
We review applications within 3–5 business days. If you chose a paid plan we contact you by email or phone first to confirm your details and walk you through it, then we set the listing live.
Do I need an account before I can apply?
No. Fill in the form and we create the account for you — the confirmation email carries a link to set your password. If the email address you applied with already had an account, we attach the new listing to that one instead, and your existing password still works.
I applied but never got the email. How do I get in?
Check your spam folder first. If it is not there, go to the sign-in page, choose "Forgot password", and enter the address you applied with — your account already exists and this sets a password on it. If that still does not work, message us and we will sort it out.
How do I pay?
No payment is taken online. Once you pick a paid plan our team contacts you to confirm everything and arrange payment directly — so you always speak to a person before any money changes hands.
Can I change my plan later?
Any time, from Grow My Business → Plans. Nothing on your page is deleted when you move down a plan — anything above your new limit is simply hidden until you upgrade again.
Can I get a refund?
It depends on when you ask. Cancel within 48 hours while the listing is still unpublished and you get a full refund; cancel within 7 days of it going live and you get the unused portion back; after that there is no refund for the current billing period. Double charges and listings that never went live because of a fault on our side are always refunded in full. Email catalogue@calbayogjournal.com from your account address to start a request.
Who can see my phone number?
Everyone. Anything you put on your listing — phone, address, hours, photos — is published on purpose, because that is how customers reach you. Your account details, like the email you sign in with, are not shown publicly and are never sold.
Can I delete my listing?
Yes. Email us from the address on your account and we will take it down, along with the personal data we hold about you if you ask us to.
Someone else listed my business. What now?
Message us with the listing and something that shows the business is yours — a permit, a utility bill, or your business page. We will move it to your account or take it down.
Can I run two businesses from one account?
Yes. Each business gets its own listing and its own portal, and you switch between them from the business name at the top of the page.
What does the gold CJ Badge mean?
It tells visitors our team has verified the business is real and operated by its owner. It comes with the paid plans.
Still not answered?
Try the search box at the top of the sidebar — it looks through every article in the guide, including the words people usually type rather than the ones in the headings. Failing that, Getting help has the ways to reach us and what to include so we can answer in one go.
Can't find your answer?
Message us and a real person from the team gets back to you.