Questions We Get a Lot

Yes. A Free listing costs nothing and stays free. It includes your name, one category, contact details, opening hours, a few photos and a get-in-touch form. Paid plans add more room on your page and stronger placement, but nothing expires and we never charge you to stay listed.

We review applications within 3–5 business days. If you chose a paid plan, we first contact you by email or phone to confirm your details and walk you through it. Then we set the listing live.

No. Fill in the form and we create the account for you. The confirmation email includes a link to set your password. If the email address you applied with already has an account, we attach the new listing to that one instead, and your existing password still works.

Check your spam folder first. If it is not there, go to the sign-in page, choose "Forgot password", and enter the address you applied with. Your account already exists, and this sets a password on it. If that still does not work, message us and we will sort it out.

No payment is taken online. Once you pick a paid plan, our team contacts you to confirm everything and arrange payment directly. You always speak to a person before any money changes hands.

Any time, from Grow My Business → Plans. Nothing on your page is deleted when you move down a plan. Anything above your new limit is simply hidden until you upgrade again.

On a free template, yes: pick another from Grow My Business → Templates whenever you like. Paid plans include one premium template. Once you have it, the page lists just that one and the free designs. A paid template is a one-time choice. After it is live, only our team can switch it: message us with the design you want and we will change it for you. Your current template stays on your page in the meantime, and you can keep customising it.

It depends on when you ask. If you cancel within 48 hours while the listing is still unpublished, you get a full refund. If you cancel within 7 days of it going live, you get the unused portion back. After that, there is no refund for the current billing period. Double charges and listings that never went live because of a fault on our side are always refunded in full. Email [email protected] from your account address to start a request.

Everyone. Anything you put on your listing, such as your phone, address, hours and photos, is public on purpose, because that is how customers reach you. Your account details, like the email you sign in with, are not shown publicly and are never sold.

Yes. Email us from the address on your account and we will take it down, along with the personal data we hold about you if you ask us to.

Message us with the listing and something that shows the business is yours, such as a permit, a utility bill or your business page. We will move it to your account or take it down.

Yes. Each business gets its own listing and its own portal, and you can switch between them using the business name at the top of the page.

It tells visitors our team has checked that the business is real and run by its owner. It is not a rating. It comes with the paid plans, and it appears on your business page and beside your name on business cards and in search results.