Reviews
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In your portal: Marketing → Reviews
Reviews are written by customers with their own accounts. You can't write them, edit them, or take them down — that's what makes them worth reading. What you can do is reply, invite more of them, and report the ones that break the rules.
Replying
Reply from the business
Open Marketing → Reviews, press Reply under a review and write your response. One reply per review — you can edit or delete your own reply afterwards, but you can't add a second.
Replying to a bad review
A calm, specific reply does more for you than the review does against you, because everyone else reading can see how you handle a problem. Thank them, answer the actual point, say what you've changed, and offer to sort it out directly. Don't argue the details in public, and never mention anything personal about the customer.
Asking for reviews
Paid plans include a review invitation link and QR code under Promotion. Print the code for the counter or a receipt, or send the link after a job.
Ask everyone, not only the happy ones, and never offer a discount in exchange for a good rating — reviews bought that way get removed, and the practice is obvious to readers.
Reporting a review
Report a review if it's abusive, names a private individual, is clearly about a different business, or is an obvious fake. Use the report control on the review and tell us what's wrong; we read every report.
Being negative isn't the same as breaking the rules
Who can leave one
Anyone with a visitor account on CJ Catalogue. Business accounts can't post reviews — including of their own listing — so the ratings you see are from people using the directory as customers.
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