Getting help

This guide covers the common ground. For everything else there's a small team behind the site, based in Calbayog, and a person reads every message.

How to reach us

• Contact form — the contact page. Best for anything about your listing, since it comes through tied to your account.
• Email — catalogue@calbayogjournal.com. Use this for refunds, receipts, and anything needing an attachment.
• Post — Calbayog City, Samar, 6710, Philippines.

Getting a faster answer

Tell us three things and we can usually solve it in one reply instead of three:

1. Which business — the listing name, or your reference number if you're not live yet.
2. What you were doing — the page you were on and the button you pressed.
3. What happened instead — the message you saw, or a screenshot. A photo of the screen is fine.

What we can do for you

• Verify your email from our side if the link never arrives.
• Change the web address of your page after a rebrand.
• Move a listing to the right owner, with proof it's yours.
• Take a listing down, and delete the data behind it.
• Issue receipts, and handle refund requests under the Refund Policy.

What we can't do

• Remove a review for being negative. See Reviews for what does get removed.
• Write your listing for you — though we're glad to look at a draft and say what's missing.
• Guarantee where you rank. Placement follows your plan and how complete your page is.